Knowledgebase — Page 3 of 4

A quick guide to our Fee Structure

To give you a proper estimate of the cost for your services, we must gather some information from you.  Here's a rough guide to how we bill for our primary services. Website Design + Development We bill on an hourly basis for website design and development services. For new websites, we typically gather some initial…
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Payment terms for our services

What type of payment terms do we offer? Well, we offer “Net 10” on generated invoices. Anything over 10-days? We must have a completed set of credit/ account references for extended terms. Please let us know if this is something you’re requiring or interested in?
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cPanel or Client Area? The difference.

Where do I go to do ?  Do I need to go to my Client Area or my cPanel? Sometimes it is hard to figure out where you really need to go to do things. Most people get confused at one time or another, so here is a little refresher that may help you remember…
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A glossary of popular words associated with web hosting.

The following is a glossary of popular words associated with web hosting. ActiveX A loosely defined set of technologies developed by Microsoft. ActiveX is an outgrowth of two other Microsoft technologies called OLE (Object Linking and Embedding) and COM (Component Object Model). As a moniker, ActiveX can be very confusing because it applies to a…
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Service Level Support, Hosting

We will provide you with the following hosting support services: 24/7/365 Fully Managed Network Infrastructure Fully Managed Hardware Level 3 Technicians On-site 24/7/365 System Level Health Monitoring and Graphing System Level Monitoring Alerts & Notifications 100% Uptime SLA on These Items Installation and Full Support of Core Software Package Core Operating System Updates & Patches…
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Reviewing Your Hosting Packages in the Client Area

This will teach how to review your Hosting Packages through your Client Area. This tutorial will assume that you are already logged in. In the main Client Area Menu you will find "Services".  Clicking that link will will give you a drop down that offers "My Services", My Licenses", "Order New Services" and, "View Available…
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Reviewing Emails Sent to You in The Client Area

This will teach how to review emails sent to you in the client area. It is important that you stay current on the email in your client area. Your hosting company often will generate important email that you need to keep, so it is sent here so that you can easily retain a copy of…
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What happens if my payment is late?

Everyone encounters late payments at some point.  We are usually very flexible when it comes to payments on accounts and we work with our clients when prompted with development and consulting services. The good news For hosting and domain purchases, we do require a prompt payment on your account on or before the due date of…
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How to pay invoices in your client area

This tutorial will teach how to pay an invoice in our Billing Center. The Client Area is where you come to pay for your hosting account, domain services, and any other services your hosting company charges to you. This tutorial will assume that you are already logged into the Billing Center. On the client area…
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How to Update Your Personal Details in the Client Area

This tutorial will now teach you how to update your personal details in the client area. It is very important to keep this information current, so that your hosting company can stay in contact with you.   This tutorial will assume that you are already logged in. Along the top is the client area menu.…
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How to Update Your Billing Information in the Client Area

Your billing information is located in the Client Area, and this tutorial will teach you how to update all your necessary billing details.  This tutorial will assume that you are already logged in to the Billing Center. In the client area menu bar, click on the My Details link. In the My Details screen, you will see…
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How to Change Your Client Area Password

This tutorial will teach you how to change your password for your client area.  Remember, this password is different than the password for your cPanel. This tutorial will assume that you are already logged into your client area. On the menu bar, click on the My Details link. Once you are at the My Details page, Click on the Change…
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