Knowledgebase — Page 4 of 4

How do I add an avatar or image in my client area for my profile?

We are using a 3rd party gravatar service for the user image. https://gravatar.com/ . You can upload and associate your image to the email address using this service. We will use the user email address to generate a hash and show the image.   Most clients already have a gravatar image associated with their email address and require…
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Creating and Managing Support Tickets in the Client Area

This tutorial will teach how to create and manage support tickets in the client area.  Support tickets are a great way of communicating with us when you are looking for support, such as having questions answered, reporting problems, or asking for assistance. The ticket system leaves a paper trail for both you and us to follow so…
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Why do you need to clear a browser’s cache?

Sometimes, cached versions of a website can cause issues, For example, you might make a change to your site but you’re unable to see that change because your browser is still serving up the cached version of that resource.   Or, the cache might have become corrupted and is actually interfering with the proper functioning…
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What is a “browser cache?” explained.

The browser cache is a temporary storage location on your computer for files downloaded by your browser to display websites. Files that are cached locally include any documents that make up a website, such as html files, CSS style sheets, JavaScript scripts, as well as graphic images and other multimedia content.   When you revisit…
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How to disable the form autofill feature in your browser

Autofill is a feature used in several browsers to help prevent you from filling out fields over and over again. This can sometimes cause an issue while using your MINDBODY site due to autofill filling out unintended fields and accidentally saving over needed information. This has been known to occur for billing information and passwords.…
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How do I force a refresh of a single website page?

Before you go straight to clearing your entire browser cache, one trick you can try is something called a ‘forced refresh’. Normally, when you refresh a page, your browser still serves up the cached version of the page, rather than downloading all of the assets again. But you can actually bypass the cache and force…
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How do I clear my entire web browser’s cache?

In most browsers, you can clear the cache from the Privacy or History area in the Settings or Options menu. However, below are the steps involved in clearing your browser’s cache for some of the most popular browsers in use today - Chrome, Firefox, Safari, Edge and Internet Explorer. Chrome To clear your cache on…
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Common error codes a server may return.

This tutorial will show you a few of the most common error codes a server may return. There are many different error codes that a server can deliver,some even for the same error. These are probably the most common ones that a visitor might see, and ones that you might like to build custom error…
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