Knowledgebase

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A Guide to Clearing Your DNS Cache

A DNS caching system is an important part of Internet infrastructure and when it gets overloaded, you may experience connectivity glitches or outages. Here's how to resolve it. If your computer has trouble reaching a certain web site or server this may be due to a corrupt local DNS cache. This guide will show you…
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What payment methods do you accept?

We accept checks, Visa, MasterCard, American Express, Discover and PayPal for payments. For our monthly hosting plan charges, you can be set up with your credit card to automatically process monthly or annually. (This is the preferred method for hosting payments, and saves gas, stamps, and trees!)
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A quick guide to our Fee Structure

To give you a proper estimate of the cost for your services, we must gather some information from you.  Here's a rough guide to how we bill for our primary services. Website Design + Development We bill on an hourly basis for website design and development services. For new websites, we typically gather some initial…
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Payment terms for our services

What type of payment terms do we offer? Well, we offer “Net 10” on generated invoices. Anything over 10-days? We must have a completed set of credit/ account references for extended terms. Please let us know if this is something you’re requiring or interested in?
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What is cPanel?

cPanel or Client Area? The difference.

Sometimes, it's hard to understand the difference between cPanel and our in-house web hosting control panel. What is the difference between Control Panels? Sometimes it is hard to figure out where you really need to go to do things. Most people get confused at one time or another, so here is a little refresher that…
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A glossary of popular words associated with web hosting.

Web hosting is your online server. Here's a glossary of web-hosting related terms, explanations and clarifications. The following is a glossary of popular words associated with web hosting. ActiveX A loosely defined set of technologies developed by Microsoft. ActiveX is an outgrowth of two other Microsoft technologies called OLE (Object Linking and Embedding) and COM…
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Reviewing Your Hosting Packages in the Client Area

This will teach how to review your Hosting Packages through your Client Area. This tutorial will assume that you are already logged in. In the main Client Area Menu you will find "Services".  Clicking that link will will give you a drop down that offers "My Services", My Licenses", "Order New Services" and, "View Available…
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Service Level Support, Hosting

We will provide you with the following hosting support services: 24/7/365 Fully Managed Network Infrastructure Fully Managed Hardware Level 3 Technicians On-site 24/7/365 System Level Health Monitoring and Graphing System Level Monitoring Alerts & Notifications 100% Uptime SLA on These Items Installation and Full Support of Core Software Package Core Operating System Updates & Patches…
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