Knowledgebase

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Reviewing Emails Sent to You in The Client Area

This article will teach how to review emails sent to you in the Scarlett's Web, Inc. Account > Client area. On the main client area menu, click on the My Emails link, which is the last link. This takes you to a page called My Emails, which is a complete history of all email messages we have sent…
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What happens if my payment is late?

Everyone encounters late payments at some point.  We are usually very flexible when it comes to payments on accounts and we work with our clients when prompted with development and consulting services. The good news For hosting and domain purchases, we do require a prompt payment on your account on or before the due date of…
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How to pay invoices in your client area

This tutorial will teach how to pay an invoice in our Billing Center. The Client Area is where you come to pay for your hosting account, domain services, and any other services your hosting company charges to you. This tutorial will assume that you are already logged into the Billing Center. On the client area…
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How to Update Your Personal Details in the Client Area

This tutorial will now teach you how to update your personal details in the client area. It is very important to keep this information current, so that your hosting company can stay in contact with you.   This tutorial will assume that you are already logged in. Along the top is the client area menu.…
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How to Update Your Billing Information in the Client Area

Your billing information is located in the Client Area, and this tutorial will teach you how to update all your necessary billing details.  This tutorial will assume that you are already logged in to the Billing Center. In the client area menu bar, click on the My Details link. In the My Details screen, you will see…
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Change client area password

How to Change Your Client Area Password

Passwords are supposed to be confidential, but they might get lost. If you have changed your password and can not log in, then follow this tutorial. This tutorial will teach you how to change your password for your client area.  Remember, this password is different than the password for your cPanel. This tutorial will assume that you…
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Technical Support

Creating and Managing Support Tickets in the Client Area

Scarlett's Web, Inc. provides online support ticket management via the Client Area, allowing clients to quickly and easily create new tickets, as well as view their existing tickets. This tutorial will teach how to create and manage support tickets in the client area.  Support tickets are a great way of communicating with us when you are…
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Why do you need to clear a browser’s cache?

A browser's cache stores images and files that you have visited previously. If you have cleared your cookies and after visiting a site all the graphics are not appearing correctly, then it is probably the cache that is causing the problem. For example, you might make a change to your site but you’re unable to…
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