Service Level Support, Hosting

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At Scarlett’s Web, Inc., we’re committed to delivering top-notch hosting support services to ensure your online presence thrives. Here’s what you can expect from our hosting support services:

  • 24/7/365 Availability: Our support team is available round the clock, every day of the year. We’re here to assist you whenever you need us, ensuring uninterrupted service.
  • Fully Managed Network Infrastructure: Leave the complexities of network management to us. We provide comprehensive management of your network infrastructure for seamless connectivity.
  • Fully Managed Hardware: Your hardware is in safe hands with us. Our team takes care of all hardware-related tasks, ensuring your systems run smoothly.
  • Expert Technicians: Level 3 technicians are on-site 24/7/365, ready to address any issues and provide expert solutions.
  • System Health Monitoring: We continuously monitor the health of your systems, using advanced graphing tools to keep an eye on vital performance metrics.
  • Alerts & Notifications: Our monitoring systems promptly alert us to any irregularities, allowing us to take proactive measures before issues escalate.
  • 100% Uptime SLA: We guarantee 100% uptime on critical components, ensuring your online services remain accessible without interruption.
  • Core Software Support: We handle the installation and provide full support for your core software packages, ensuring they operate flawlessly.
  • Operating System Updates: Stay secure with regular core operating system updates and patches, keeping your systems protected against vulnerabilities.
  • Security Enhancements: We implement robust security enhancements to safeguard your data and systems from potential threats.
  • Web Server Support: Enjoy full support for web servers, including Apache (Linux), to keep your websites running smoothly.
  • Proactive Response: Our team proactively responds to monitoring events, swiftly resolving any issues to minimize downtime.
  • Virus and Spam Protection: Your data and communications are shielded with our virus and spam protection measures.
  • Free External Migrations: Making a move? We offer free external migrations to streamline the transition to our hosting services.
  • Control Panel Support: Get the most out of your hosting with full control panel support, ensuring a user-friendly experience.
  • Control Panel Updates: We handle control panel updates and patches, so you can focus on what matters most—your online presence.

At Scarlett’s Web, Inc., your success is our priority. With our comprehensive hosting support services, you can trust that your online ventures are in capable hands. Experience hassle-free hosting and exceptional support with us!

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