The Autoresponder feature in cPanel allows you to configure automatic email response messages when the you are unavailable to respond to the email.
How to add or edit an autoresponder
To add an autoresponder, perform the following steps:
- Select the domain for which to add or edit an autoresponder from theĀ ManagingĀ menu.
- Perform one of the following actions:
- To create a new autoresponder, clickĀ Add Autoresponder.
- To edit an autoresponder, clickĀ EditĀ next to the autoresponder to edit.
- Select a character set from theĀ Character SetĀ menu.
Note:Ā TheĀ Character SetĀ value defaults toĀ utf-8. Most internet users encounter theĀ utf-8
Ā character set.
- Enter the interval, in hours, for the autoresponder to wait between responses to the same email address.
- For example, if you set up an autoresponder with an interval ofĀ
24
Ā and you receive an email fromĀuser@example.com
Ā at 8:00 AM on Monday, the autoresponder immediately responds to the message. If, however,Āuser@example.com
Ā continues to email you throughout the day, the autoresponder doesĀ notĀ send another response for 24 hours after the initial email (in this case, 8:00 AM on Tuesday). IfĀuser@example.com
Ā emails you again after the 24-hour interval expires, the system sends them an autoresponse.Note:Ā If you set the interval to 0, the system sends an autoresponse to each email.
- In theĀ EmailĀ text box, enter the email address for which to respond.
- In theĀ FromĀ text box, enter the username to appear in the response.
- In theĀ SubjectĀ text box, enter the subject to appear in the response.
- If the message includes HTML tags, select theĀ HTMLĀ checkbox.
- In theĀ BodyĀ text box, enter the text of the response.
Note:Ā You can use tags in the body of the message to represent information, such as the incoming email’s sender or subject. Tags use percentage signs (%) as markers.
The following tags are available:
%subject%
Ā ā€” The subject of the message that the autoresponder received.%from%
Ā ā€” The name of the sender of the message that the autoresponder received. If the sender’s name was not in the original email’s header, theĀ%from%
Ā tag prints the sender’s email address.%email%
Ā ā€” The sender’s email address.
Select a start time. You can chooseĀ ImmediatelyĀ orĀ Custom.
If you selectĀ Custom, a small calendar will appear. Use the arrows to navigate between months and click your preferred start date. Then, enter a start time at the bottom of the calendar, and selectĀ AMĀ orĀ PMĀ from the menu. Finally, click anywhere outside of the calendar box to save the configuration and close the calendar. Your chosen date and time will appear next to theĀ StartĀ option.
Notes:
- The system bases the time on the user’s workstation operating system time and translates it intoĀ Greenwich Mean Time(GMT).
- This feature uses 12-hour notation and reformats times in 24-hour notation. For example, if you selectĀ
18:30
Ā as the start time, the system automatically reformats the time asĀ6:30
ĀPM
. - Select a stop time. You can chooseĀ NeverĀ orĀ Custom.
- If you selectĀ Custom, a small calendar will appear. Use the arrows to navigate between months and click your preferred date. Then, enter a time at the bottom of the calendar and selectĀ AMĀ orĀ PMĀ from the menu. Finally, click anywhere outside of the calendar box to save the configuration and close the calendar.
Note: You must select a stop time that is later than the start time.
- ClickĀ Create/ModifyĀ to save the autoresponder.
Add an autoresponder in Webmail
You can add an autoresponder for your personal email address in Webmail.Ā To create an autoresponder, perform the following steps:
- Log in to your Webmail interface atĀ https://example.com:2096
- From theĀ user@example.comĀ menu at the top right corner of the interface, selectĀ Autoresponders.
- ClickĀ Add Autoresponder.
- Choose the character set in which to send the email from the options in theĀ Character SetĀ text box.
- Enter the interval, in hours, for the autoresponder to wait between responses to the same email address.
- Enter your name in theĀ FromĀ text box.
- Enter the message’s subject in theĀ SubjectĀ text box.
- If you wish for the email to display HTML code, select theĀ HTMLĀ checkbox.
- Provide a body for your message, for example:
-
I am out of the office until July 2nd. You can reach me on my cell phone in case of emergencies.
- Select a start time.
- Select a stop time.
- ClickĀ Create/ModifyĀ to save the autoresponder.
All email messages to your email account will receive this autoresponse until you remove it.
How to remove an autoresponder.
To delete an autoresponder, perform the following steps:
- ClickĀ DeleteĀ next to the autoresponder that you wish to delete.
- ClickĀ Delete Autoresponder.
To view current autoresponders for a specific domain on your account, select the desired domain from theĀ ManagingĀ menu on the top right side of theĀ AutorespondersĀ interface.
The interface will display a list of the domain’s autoresponders To find an autoresponder’s specific email address, enter a keyword in the Search text box and click Go.