Platform Modernization and Enhanced Functionality

Overview

1800HomeHotline approached Scarlett’s Web, Inc. to modernize their platform and enhance both the user and admin experience. Through comprehensive front and back-end development, we introduced new features, improved system security, optimized integration with third-party APIs, and redesigned key interface elements. The result is a robust, intuitive platform ready for seamless operation.

Key Results Achieved

1. Modernization and Feature Enhancements:

   • Introduced notification features for agents and managers, managed through a streamlined admin panel.
   • Improved SMS confirmation processes, including opt-in/opt-out functionality and integration with the Twilio API.
   • Supported trial periods for subscription packages using Stripe, enabling flexible customer onboarding.

2. Enhanced User Interface and Experience:

   • Redesigned UI elements, including mobile menus, sliders, and error messaging, for a cleaner, more intuitive user experience.
   • Improved functionality of virtual brochures, including dynamic sliders and thumbnail displays.
   • Added dynamic hints for form fields, improving usability and minimizing user errors.

3. Security and System Optimization:

   • Implemented server-side validation for file uploads, enhancing security and reliability.
   • Restricted unauthorized access to property listings, ensuring data integrity for agents.
   • Synchronized user data between Auth0 and the 1800HH database for seamless authentication.

4. System Migration and Testing:

   • Migrated the platform to a new server, ensuring compatibility and improved performance.
   • Conducted extensive testing of core functionalities, including calls, SMS, registration, and account cancellations.
   • Verified Stripe API integration and supported new ID formats for monthly and yearly subscriptions.

5. Improved Logging and Diagnostics:

   • Introduced detailed logging for critical processes, such as account cancellations, with email notifications at key steps.
   • Enhanced administrative capabilities for diagnosing and resolving platform issues quickly.

6. Client Collaboration and Support:

   • Maintained open communication with the client to clarify requirements and deliver timely updates.
   • Addressed client requests promptly, including process improvements for registration and cancellations.

Scarlett’s Web, Inc. is proud to have transformed the 1800HomeHotline platform into a secure, modern, and intuitive system. With improved functionality, enhanced user experience, and robust back-end capabilities, the platform is now well-positioned to serve agents, managers, and customers effectively. This project highlights our commitment to delivering comprehensive solutions tailored to client needs.